Shipping policy

 

Thank you for shopping with Legends Memorabilia Collection. Please review the information below regarding order processing, shipping, presale items, customer send-ins, tracking, and delivery-related concerns.

Order Processing

Legends Memorabilia Collection stores inventory at multiple locations. Processing times may vary depending on where an item is located and how quickly it can be transferred to our fulfillment team.

Items located at our main warehouse typically require 3–5 business days to process. However, customers should generally allow 7–14 business days for an order to be processed and shipped.

Processing times do not include weekends, holidays, carrier transit times, autograph signing delays, authentication delays, or presale fulfillment periods.

Shipping Methods

We primarily ship orders through:

  • USPS
  • UPS

Standard and expedited shipping options may be available at checkout depending on the item, destination, package size, and carrier availability.

Selecting expedited shipping only reduces the carrier’s estimated transit time after the order has been processed. It does not shorten the time required to locate, transfer, prepare, or fulfill the item.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery address, selected shipping method, package size, weight, and other applicable factors.

Presale Items

Presale items are not immediately available for shipment. These products generally ship approximately 1–2 weeks after the applicable autograph signing has taken place.

Signing dates and fulfillment timelines are estimates and may change due to athlete availability, injuries, travel, scheduling conflicts, authentication requirements, or other circumstances outside our control.

We recommend that customers do not purchase presale items for a specific birthday, holiday, event, or deadline unless the item has already been completed and confirmed as ready to ship.

Customer Send-In Items

Customer send-in items are generally returned approximately 1–2 weeks after the applicable autograph signing has taken place.

Customers are responsible for safely packaging and shipping their items to Legends Memorabilia Collection.

Customers do not need to include a prepaid return label unless they would like to purchase or request additional shipping insurance beyond the standard return-shipping coverage. Customers requesting additional insurance should include an appropriately insured prepaid return label with their item.

Legends Memorabilia Collection is not responsible for insufficient insurance selected or provided by the customer.

Tracking Information

Once an order has shipped, tracking information will be sent to the email address provided during checkout.

Customers are responsible for monitoring their tracking information and delivery status. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service interruptions, or other carrier-related delays.

Split Shipments

Orders may be fulfilled from multiple inventory locations and may arrive in separate packages.

Customers will not be charged additional shipping fees solely because Legends Memorabilia Collection chooses to split an order into multiple shipments. Separate tracking information may be provided for each package.

Address Changes

Customers may request an address change after placing an order by contacting us at mlam@mlbpaa.com.

Please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect, incomplete, or outdated address may be the customer’s responsibility.

Lost, Stolen, or Missing Packages

Customers must contact us regarding a lost, stolen, missing, or undelivered package within 90 days of the shipment date.

If we are not contacted within 90 days, we may no longer be able to file a carrier claim, investigate the shipment, provide a replacement, or issue a refund.

If tracking shows that a package was delivered but it cannot be located, customers should first:

  1. Check the delivery location and surrounding property.
  2. Ask household members, neighbors, front-desk staff, or building management.
  3. Contact the applicable shipping carrier.
  4. Contact Legends Memorabilia Collection if the package remains missing.

Any replacement or refund will depend on the carrier’s findings, available insurance coverage, the circumstances of the shipment, and product availability.

Damaged Items

Damaged items must be reported within 90 days of the shipment date. We strongly recommend reporting shipping damage immediately after delivery so that a carrier claim can be filed as quickly as possible.

To review a damage claim, we may require clear photographs of:

  • The damaged item
  • The exterior shipping box or package
  • The interior packaging materials
  • The shipping label
  • Any visible damage to the package

Customers must keep the item and all original packaging until the claim has been reviewed and resolved.

Once the required documentation has been received, Legends Memorabilia Collection will file a claim through the appropriate carrier, insurance provider, or other applicable channel. Refunds and replacements are subject to claim approval and product availability.

Cancellations and Returns

Customers may request an order cancellation within 90 days of the order date, provided the order remains eligible for cancellation.

If the item has already been delivered, the customer must contact us before returning it. Unless the return is the result of an error by Legends Memorabilia Collection, the customer is responsible for return shipping costs.

Returned items must be received in the same condition in which they were delivered. Once the item has been returned and inspected, an eligible refund will be issued to the original payment method.

Original shipping charges and return shipping costs may not be refundable.

Presale, send-in, personalized, custom, altered, or specially obtained products may be subject to additional cancellation or return restrictions.

Shipping and Fulfillment Delays

Legends Memorabilia Collection is not responsible for delays caused by shipping carriers, severe weather, natural disasters, incorrect addresses, service interruptions, athlete availability, postponed signings, authentication delays, or other circumstances outside our reasonable control.

We will make reasonable efforts to provide available updates and assist customers when a delay occurs.

Contact Us

For shipping questions, tracking assistance, address changes, damage claims, or cancellation requests, please contact:

Legends Memorabilia Collection
7100 Broadway, Bldg 6H
Denver, CO 80221
Email: mlam@mlbpaa.com